Destinations

Destinations

A destination connects your Outrun workspace to an external CRM that receives your people and organisations. This page lists the destinations you can add and explains when Outrun sends records to them.

Add a destination

1. In Outrun, go to Destinations and select Add Destination.
2. Select Connect on the system you want, then follow its steps.

You need permission to create destinations in the workspace.

Available destinations

The Add Destination page lists these systems:

Salesforce, Zendesk Sell, Zendesk Support, Microsoft Dynamics 365 and Intercom are not offered as destinations, and you cannot create a new destination for them.

When records are sent

• When you create a destination, Outrun starts sending the people and organisations already in your workspace.
• When a source sync creates or changes a person or organisation, Outrun sends that record to each active destination set to receive that type of record. Several quick changes to the same record are sent as one update.
• Changes made in Outrun in other ways, such as by website chat, email or an agent, are not sent to destinations when they happen. They reach a destination only if a later source sync changes the same record, or when you create a new destination.
• A paused destination receives nothing.

If sending a created or changed record fails, Outrun retries it automatically.

Duplicate and loop protection

• Outrun remembers which record in the destination each person or organisation was sent to, and updates that record next time instead of creating another one.
• Outrun does not send a record again when nothing in it has changed since the last time it was sent.
• When a destination is the same CRM account as one of your sources, a change that came from that account is not sent back to it.

Each destination page explains how Outrun matches people and organisations to records that already exist in that CRM.

Related

• Sources
• Delivery