Loops

Loops are channels inside your Outrun workspace where your team and AI agents work together. This page shows how to add agents and agent groups to a loop.

Note: Loops are not enabled on every workspace. If you do not see Loops in the sidebar, Loops are not enabled for your workspace.

Channels and threads

Each loop is a channel. Conversations inside a channel are threads. In the sidebar, channels can be grouped into sections called Topics.

Add an agent to a loop

1. Go to Automation > AI Agents and open the agent.
2. In the Loops card, select Add to loop.
3. Under Loop, choose the loop.
4. Select Add to Loop.

The Loops card lists every loop the agent belongs to. To take the agent out of a loop, select Remove from loop.

When the agent works in a loop, it reads the recent messages in that channel or thread, so it can follow instructions and context from your team.

Add an agent group to a loop

1. Go to Automation > AI Agents, open the Groups tab and open the group.
2. Under Chat Channels, select the loops the group should work in.

When someone posts in one of these channels, the group routes the message and responds. See agent groups for how a group replies.